2 votes

Conseils pour résoudre les problèmes de gel dur associé à Safari (Mid 2012 Retina Macbook Pro, 10.10.2)

J'ai un Macbook Pro 10,1 (mi 2012) fonctionnant sous la version 10.10.2. Au cours des derniers mois, j'ai eu des problèmes avec le système se suspendant soudainement - la souris ne bouge pas, le clavier ne fait rien, et l'horloge est arrêtée. Je dois maintenir le bouton d'alimentation enfoncé et redémarrer l'ordinateur lorsque cela se produit.

J'ai connu ces blocages de manière quotidienne ou hebdomadaire. Il n'y a aucune action cohérente qui reproduit le gel à la demande. À un moment donné au cours des derniers mois, j'ai abandonné Chrome pour Safari comme navigateur principal, car l'autonomie de la batterie semble bien meilleure avec Safari. Au cours de la semaine dernière, j'ai réalisé un projet qui dépend de Chrome, et je n'ai donc pas utilisé Safari, et je n'ai eu aucun blocage. Rétrospectivement, je pense que les blocages ont commencé à se produire lorsque j'ai commencé à utiliser Safari régulièrement.

Je préférerais ne pas avoir à choisir entre utiliser Safari et avoir un système stable. Quelqu'un connaît-il des problèmes comme celui que je rencontre ? Avez-vous des suggestions pour résoudre le problème ?

Edit 5/28/15 :

J'ai enregistré les journaux de la console entourant l'un de ces blocages. Lorsque l'ordinateur s'est figé, Safari était l'application la plus utilisée et je faisais défiler une page avec deux doigts sur le trackpad. J'ai ensuite maintenu manuellement la touche d'alimentation enfoncée pour redémarrer.

5/28/15 7:17:00.130 PM sharingd[367]: 19:17:00.130 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))
5/28/15 7:17:05.290 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
5/28/15 7:17:05.451 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
5/28/15 7:17:06.541 PM locationd[81]: NETWORK: requery, 0, 0, 0, 0, 53, items, fQueryRetries, 0, fLastRetryTimestamp, 454546272.5
5/28/15 7:17:07.358 PM sharingd[367]: 19:17:07.357 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))
5/28/15 7:17:08.304 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:08.304 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:08.836 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:12.141 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:12.141 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:12.142 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:16.352 PM sharingd[367]: 19:17:16.352 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))
5/28/15 7:17:17.028 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
[the above line was repeated 57 times]
5/28/15 7:17:20.133 PM CalendarAgent[347]: [com.apple.calendar.store.log.caldav.coredav] [Refusing to parse response to PROPPATCH because of content-type: [text/html; charset=UTF-8].]
5/28/15 7:17:20.202 PM CalendarAgent[347]: [com.apple.calendar.store.log.caldav.coredav] [Refusing to parse response to PROPPATCH because of content-type: [text/html; charset=UTF-8].]
5/28/15 7:17:22.329 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:24.826 PM Mail[4385]: GSSAPI Error:  Miscellaneous failure (see text (No credentials cache file found (negative cache))
5/28/15 7:17:24.826 PM Mail[4385]: Failed to start the SASL connection
SASL(-1): generic failure: GSSAPI Error:  Miscellaneous failure (see text (No credentials cache file found (negative cache))
5/28/15 7:17:24.975 PM sharingd[367]: 19:17:24.975 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))
5/28/15 7:17:30.784 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
5/28/15 7:17:30.904 PM sharingd[367]: 19:17:30.903 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))
5/28/15 7:17:31.880 PM Mail[4385]: GSSAPI Error:  Miscellaneous failure (see text (No credentials cache file found (negative cache))
5/28/15 7:17:31.880 PM Mail[4385]: Failed to start the SASL connection
SASL(-1): generic failure: GSSAPI Error:  Miscellaneous failure (see text (No credentials cache file found (negative cache))
5/28/15 7:17:32.128 PM sharingd[367]: 19:17:32.127 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))
5/28/15 7:17:41.547 PM Mail[4385]: GSSAPI Error:  Miscellaneous failure (see text (No credentials cache file found (negative cache))
5/28/15 7:17:41.547 PM Mail[4385]: Failed to start the SASL connection
SASL(-1): generic failure: GSSAPI Error:  Miscellaneous failure (see text (No credentials cache file found (negative cache))
5/28/15 7:17:41.619 PM sharingd[367]: 19:17:41.619 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))
5/28/15 7:17:43.930 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
5/28/15 7:17:44.871 PM sharingd[367]: 19:17:44.870 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))
5/28/15 7:17:45.276 PM Mail[4385]: GSSAPI Error:  Miscellaneous failure (see text (No credentials cache file found (negative cache))
5/28/15 7:17:45.276 PM Mail[4385]: Failed to start the SASL connection
SASL(-1): generic failure: GSSAPI Error:  Miscellaneous failure (see text (No credentials cache file found (negative cache))
5/28/15 7:17:45.887 PM Mail[4385]: GSSAPI Error:  Miscellaneous failure (see text (No credentials cache file found (negative cache))
5/28/15 7:17:45.887 PM Mail[4385]: Failed to start the SASL connection
SASL(-1): generic failure: GSSAPI Error:  Miscellaneous failure (see text (No credentials cache file found (negative cache))
5/28/15 7:17:47.141 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
[the above line was repeated 31 times]
5/28/15 7:17:49.080 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
5/28/15 7:17:50.308 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:50.309 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:50.309 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:50.310 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:50.310 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:50.311 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:50.312 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:50.312 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:50.312 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:50.313 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:50.344 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:50.345 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:50.345 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:52.927 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
5/28/15 7:17:53.320 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:53.321 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:53.321 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:53.322 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:53.322 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:53.322 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:53.323 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:53.323 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:53.323 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:53.324 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:53.325 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:53.375 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:54.251 PM sharingd[367]: 19:17:54.250 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))
5/28/15 7:17:56.707 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:56.707 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:56.708 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:56.708 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:56.708 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:56.709 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:56.709 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:56.709 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:56.710 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:56.711 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:56.711 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:56.711 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:56.712 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:56.712 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:56.712 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:56.712 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:56.713 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:56.713 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:17:56.714 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:18:03.626 PM sharingd[367]: 19:18:03.626 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))
5/28/15 7:18:12.101 PM sharingd[367]: 19:18:12.100 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))
5/28/15 7:18:14.316 PM nsurlstoraged[344]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/USERNAME/Library/Caches/com.apple.Safari/Cache.db
5/28/15 7:18:21.589 PM sharingd[367]: 19:18:21.589 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))
5/28/15 7:18:26.833 PM CalendarAgent[347]: [com.apple.calendar.store.log.caldav.coredav] [Refusing to parse response to PROPPATCH because of content-type: [text/html; charset=UTF-8].]
5/28/15 7:18:26.899 PM CalendarAgent[347]: [com.apple.calendar.store.log.caldav.coredav] [Refusing to parse response to PROPPATCH because of content-type: [text/html; charset=UTF-8].]
5/28/15 7:18:28.138 PM sharingd[367]: 19:18:28.137 : SDActivityAdvertiser::continuity:didFailToStartAdvertisingOfType:withError: Activity (The operation couldn’t be completed. (com.apple.identityservices.error error 200.))
5/28/15 7:19:47.000 PM bootlog[0]: BOOT_TIME 1432855187 0

1voto

Yuck Points 6730

J'ai exactement le même problème, MBPr 2012, le problème a commencé comme périodiquement, et maintenant est très persistant, se produit plusieurs fois par jour.

La solution consiste à éteindre l'ordinateur à l'aide du bouton d'alimentation - la méthode Microsoft !

Je peux vous dire que vous le verrez davantage lorsque vous travaillez avec Safari, et que vous utilisez des pages HTTPS, ou que vous avez juste 5-6 pages ouvertes en même temps.

J'espère que cela pourra aider quelqu'un à réfléchir à une solution. J'ai utilisé Firefox pour voir si le problème persiste ou non, afin d'isoler le problème pour Safari.

Puisque les problèmes sont observés pour Google Chrome, il pourrait être intéressant de savoir si vous utilisez HTTPS lorsque cela se produit ?

0voto

Dimi Points 11

C'est probablement une extension. Vous le savez probablement déjà, mais il n'y a aucun conseil sur Internet, à part le mien, qui ait fonctionné pour moi.

cd ~/Library/Safari/Extensions
rm [plugins you KNOW did not come from apple]

La partie suivante est essentielle, en fait, c'est peut-être la seule étape nécessaire :

nano Extensions.plist

Enlevez tout ce qui se trouve entre <dict> y </dict> .

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